Privacy Policy

Pretty Tails (“we”, “our”, “us”) operates an online store offering pet grooming products, eco-friendly supplies, and dog toys. We value the trust of our customers and are committed to protecting your privacy and personal information.

We follow strong data protection measures to ensure your information is secure, confidential, and used responsibly. This Privacy Policy explains what information we collect, how we use it, and how it is safeguarded.

1. Information We Collect

The personal information we may collect includes:

Name, age, contact details (address, email address, phone number).
Pet details, shopping preferences, and purchase history.
Marketing preferences (email, SMS, push notifications).
Device details such as IP address, cookies, operating system, and browser type.

If you apply for employment, we may also collect information such as your work history, eligibility, and referee details.

Any personal details shared by you on public forums (e.g., blogs, social media, discussion boards) will not be treated as confidential.

2. How We Collect Information

We collect information when you:

Place an order or register an account on our website.
Communicate with us via email, phone, chat, or social media.
Participate in contests, promotions, or surveys.
Interact with our website (through cookies, analytics, or session data).

For job applications, personal data is collected during the recruitment process.

3. Use of Information

We use your personal information to:

Process and deliver your orders.
Provide customer support and respond to queries.
Share updates about new products, offers, or promotions (if you have opted in).
Personalize your shopping experience.
Improve our website, services, and product offerings.
Carry out fraud prevention, risk management, and analytics.
Assess employment applications (where applicable).

4. Sharing of Information

We do not sell your information. However, we may share it with:

Delivery partners, payment gateways, and logistics providers.
IT service providers, data analysts, and marketing agencies (to improve services).
Legal authorities if required by law.

5. Data Protection & Security

We use advanced security measures including:

Secure Socket Layer (SSL) encryption during data transmission.
Encrypted payment gateways (we do not store credit card details).
Access control to limit unauthorized handling of personal data.
Regular monitoring to protect against misuse, loss, or unauthorized access.

While we do our best to safeguard your information, no online system is completely secure, and we cannot guarantee absolute protection.

6. Cookies

Our website uses cookies to:

Enable shopping cart and checkout functions.
Save preferences for a smoother browsing experience.
Analyze site traffic and performance.

You can disable cookies in your browser settings. However, doing so may limit certain features like adding products to the cart or completing purchases.

7. Accessing & Updating Your Information

You have the right to:

Request access to your personal data.
Update or correct inaccurate details.
Request deletion of your personal information (subject to legal or operational requirements).

To make such requests, please contact us using the details below.

8. Retention & Deletion

We retain your personal data only as long as necessary to provide services or comply with legal obligations. When no longer needed, your information will be securely deleted or anonymized.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with the “Last Updated” date. We encourage you to review this policy periodically.