Refund Policy

Pretty Tails Refund & Cancellation Policy

At Pretty Tails, our top priority is your pet’s happiness and ensuring that your shopping experience is smooth and stress-free. If you ever need to cancel or return your order, this policy will guide you through the process.

🛑 Order Cancellation

  • If you wish to cancel your order before it has been dispatched, simply contact us via WhatsApp/email.

  • For prepaid orders → refunds will be processed back to the original payment method.

  • Once the order is dispatched, it cannot be cancelled. However, you can refuse/reject the delivery. Once the parcel is returned to our warehouse, we will process your refund.

💵 COD (Cash on Delivery) Orders

  • For COD orders, you must make the full payment at the time of delivery.

  • If you reject/refuse delivery, no refund will apply since no payment was made.

  • If you receive a damaged, defective, or wrong item after accepting delivery, you can raise a return request. But With Proof : [Video & image MODE] Both

  • Refunds for COD orders will be made via bank transfer/UPI, since COD reversals are not possible.

🔄 Return & Exchange Eligibility

We always strive to deliver the best quality, but for hygiene and safety reasons, certain products are not eligible for returns or exchanges, unless received in a damaged or faulty condition.
Non-returnable items include:

  • Pet food, treats

  • Grooming products (shampoo, brushes, etc.)

  • Toys (due to hygiene reasons)

  • Personalized items (e.g., engraved name tags)

  • Bedding & accessories (mats, beds, blankets, crates, tents, scratchers, litter items)

👉 If a product arrives damaged, defective, or incorrect, it is eligible for return or replacement.

🚚 Return Process

  • Submit your return request via email/WhatsApp.

  • Once the product is received at our warehouse, it will be inspected.

  • Refund/replacement confirmation will be provided within 2–5 working days.

  • If pickup service is not available, you may need to ship the item to our provided address.

💰 Refund Timeline

  • Prepaid Orders → Refunds will be processed back to the original payment method within 5–7 working days.

  • COD Orders → Refunds will be made via bank transfer/UPI within 5–7 working days (customers must share account details).

⚡ Note: At Pretty Tails, we believe in transparency and a hassle-free shopping experience. If you have any questions, feel free to reach out to us via WhatsApp/email — we’re always here for you and your furry friend 🐶💚